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Availability
While we strive to keep the information on this site as accurate as possible, if an error does occur and an item is listed for sale that is no longer in stock, we will contact the customer as soon as possible via email.

Shipping Policy - Domestic
All U.S. orders are shipped UPS Ground. Rates are determined by weight and destination address.

Once your merchandise is shipped, you will receive a UPS tracking number via email to track your packages progress.

Shipping – International
All international orders are shipped via UPS Global Express. Rates are determined by weight and destination address.

Return Policy
All returns must be made within 14 days of receipt of item. Merchandise must be returned with original tags attached, unworn and unaltered. Redeem has the right to deny credits if the merchandise does not meet our requirements, at which point the merchandise will be shipped back to the customer with an explanation of refusal.

All discounted and sale merchandise is Final Sale.

How to return an item
Please send a return request to info@redeemus.com with receipt number. Please specify item(s) to be returned and reason for return. Once the return is approved by Redeem, you will receive a Return Authorization number. Please pack and securely seal merchandise in original box, if possible, and place Return Authorization number on the shipping label.

Return shipments must be pre-paid and insured. We are not responsible for returned items lost or damaged during shipment.

Returns must be shipped to:

Redeem 1734 14th Street NW Washington DC 20009 Attn: Returns

Sales Tax
A 5.75% sales tax is charged to residents of the District of Columbia only.